Your Privacy at fbu77

Introduction

This Privacy Policy ("Policy") describes how fbu77 ("fbu77", "we", "us", "our") collects, uses, stores, and protects the personal information of individuals ("you", "Player", "User") who access or use the fbu77 platform at fbu77.io, including all associated betting, casino, and account management services.

This Policy applies to all registered fbu77 account holders, visitors who browse fbu77.io without registering, and any individual who communicates with fbu77 via email, live chat, or other support channels. It should be read alongside fbu77's Terms & Conditions and Responsible Gaming Policy, both of which are available via the links in the footer of every fbu77 page.

By registering a fbu77 account, making a deposit, or continuing to use fbu77.io after this Policy has been updated, you acknowledge that you have read and understood how fbu77 handles your personal data as described here.

Personal Data We Collect

fbu77 collects personal data through several channels: directly from you when you register or update your account, automatically as you interact with the platform, and from third-party verification and payment partners when you conduct financial transactions.

2.1 Registration and Account Data

When you create a fbu77 account, we collect the following information:

• Full legal name (as it appears on your national identity document)
• Date of birth (for age verification — fbu77 is strictly 21+ only)
• Residential address including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, or other)
• Email address
• Mobile phone number
• Preferred currency (Bangladeshi Taka / BDT)
• Username and encrypted password

2.2 Identity Verification (KYC) Documents

As part of our Know Your Customer (KYC) process, fbu77 may request copies of the following documents before processing withdrawals or where required by our anti-money laundering (AML) obligations:

• National Identity Card (NID) or passport
• Proof of address (utility bill or bank statement dated within the past three months)
• Proof of payment method ownership (screenshot of bKash, Nagad, or Rocket account showing your registered mobile number)
• Source-of-funds documentation for transactions exceeding ৳50,000 in a single withdrawal or ৳200,000 in a calendar month

2.3 Financial Transaction Data

When you make deposits or withdrawals, fbu77 records transaction details including the payment method used (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, Mastercard), transaction reference numbers, amounts in BDT, timestamps, and transaction status. fbu77 does not store full card numbers or mobile banking PINs — these are handled directly by the respective payment service providers.

2.4 Betting and Gaming Activity Data

fbu77 records all betting and gaming activity associated with your account, including bets placed (sport, market, odds, stake, outcome), casino game sessions (game title, provider, duration, bet amounts, winnings), bonus usage, and account balance history. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance.

2.5 Technical and Device Data

When you access fbu77.io, we automatically collect technical data including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited, session duration, and clickstream data. This data is used to maintain platform security, detect fraud, and improve user experience.

2.6 Communications Data

If you contact fbu77's support team via email or live chat, we retain records of those communications including the content of your messages, the date and time of contact, and the resolution outcome. These records are kept to maintain service quality, resolve disputes, and satisfy regulatory audit requirements.

How We Use Your Personal Data

fbu77 uses your personal data only for the purposes described below. We do not use your data for purposes that are incompatible with those listed here without first obtaining your explicit consent.

• Account management: Creating, maintaining, and securing your fbu77 account; processing login authentication; managing account settings and preferences.
• Identity verification: Confirming that you meet the 21+ age requirement and verifying your identity in line with KYC obligations before processing withdrawals.
• Financial processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank partners; reconciling transaction records; detecting and preventing fraudulent payment activity.
• Service delivery: Providing access to sports betting markets, live casino games, slots, and all other fbu77 platform features as described in the Terms & Conditions.
• Bonus and promotions administration: Verifying eligibility for welcome bonuses, reload offers, and seasonal promotions; enforcing wagering requirements; detecting bonus abuse.
• Responsible gaming: Monitoring your betting and gaming patterns to identify behaviour that may indicate problem gambling; enforcing deposit limits, cooling-off periods, and self-exclusion elections; contacting you if our welfare team has concerns about your account activity.
• Legal and regulatory compliance: Retaining records as required by applicable anti-money laundering regulations; responding to lawful requests from regulatory or law enforcement authorities; resolving disputes.
• Platform improvement: Analysing aggregated, anonymised usage data to identify technical issues, improve navigation, and develop new features. Individual player data is not used for this purpose in an identifiable form.
• Marketing communications (where consented): Sending you personalised promotional offers, deposit match bonuses, and seasonal campaign notifications via email or SMS, where you have opted in to receive such communications.

Legal Basis for Processing

fbu77 processes your personal data on one or more of the following legal bases depending on the specific processing activity:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions, including account management, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable anti-money laundering laws, age verification requirements, and lawful regulatory requests.
• Legitimate interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and service improvement — where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications, where you have given explicit, freely withdrawable consent. You may withdraw consent at any time by contacting support at [email protected] or by using the unsubscribe link in any marketing email.

Data Sharing and Third Parties

fbu77 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Your data may be shared with the following categories of third-party service providers strictly to the extent necessary to deliver the fbu77 service to you:

5.1 Payment Service Providers

bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard receive transaction-level data required to authorise and process your deposits and withdrawals. These providers operate under their own privacy policies and are responsible for data they hold independently.

5.2 KYC and Identity Verification Partners

fbu77 may use third-party identity verification services to authenticate the documents you submit during the KYC process. These providers are contractually bound to process your data only for the verification purpose and to apply security standards no less stringent than those fbu77 applies itself.

5.3 Game Content Providers

Game studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi may receive a session token and anonymised player identifier to launch their game content within the fbu77 platform. These providers do not receive your full personal profile, financial data, or contact details.

5.4 Regulatory and Law Enforcement Authorities

fbu77 may disclose personal data to regulatory bodies, law enforcement agencies, or courts of competent jurisdiction where required to do so by law, valid legal process, or a binding order. fbu77 will notify you of any such disclosure where permitted by applicable law.

Cookies & Tracking Technologies

fbu77.io uses cookies and similar tracking technologies to operate the platform, maintain your session, and collect the technical data described in Section 2.5. The categories of cookies used by fbu77 are as follows:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies, security tokens, and load-balancing identifiers. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Used to remember your preferences such as preferred language, display settings, and last-visited game categories. These improve your experience but are not required for the platform to operate.
• Analytics cookies: Used to collect aggregated, anonymised data about how players navigate fbu77.io. This data helps fbu77 identify technical issues and improve page performance. No individual player is identified in analytics reporting.
• Security cookies: Used to detect and prevent fraudulent account activity, including bot-assisted logins and payment fraud attempts.

You may manage cookie preferences through your browser settings. Blocking strictly necessary cookies will prevent you from logging in to your fbu77 account and accessing platform services. Blocking optional cookies will not affect your ability to use the core platform.

Data Retention

fbu77 retains personal data for as long as your account is active and for a defined period following account closure, as required to fulfil our legal, regulatory, and contractual obligations. The general retention periods applied by fbu77 are as follows:

• Account and KYC data: Retained for the duration of account activity and for a minimum of five (5) years following permanent account closure, in line with standard AML record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Betting and gaming activity logs: Retained for a minimum of three (3) years for dispute resolution and responsible gaming audit purposes.
• Support communications: Retained for two (2) years from the date of the last interaction, unless the communication relates to an open dispute, in which case it is retained until the dispute is fully resolved.
• Technical and device data: Retained for up to twelve (12) months for security and fraud analysis purposes.
• Marketing consent records: Retained for the period of consent and for three (3) years following withdrawal of consent, to demonstrate compliance.

Once the applicable retention period has expired and there is no legal or regulatory basis to continue holding the data, fbu77 securely deletes or anonymises the personal data concerned.

Data Security

fbu77 applies industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your browser or app and fbu77's servers, ensuring your login credentials, financial data, and personal information cannot be intercepted in transit.
• Encrypted data storage for sensitive fields including passwords (hashed with a strong, salted algorithm), NID numbers, and payment references.
• Role-based access controls that restrict fbu77 staff access to personal data to only those whose job function genuinely requires it, with all access logged and audited.
• Regular security audits and vulnerability assessments conducted by internal security teams and independent third-party reviewers.
• Intrusion detection systems that monitor fbu77's infrastructure for anomalous activity and trigger automatic alerts and response protocols.
• Two-factor authentication (2FA) available to all account holders as an additional layer of protection against unauthorised account access.

While fbu77 takes all reasonable precautions, no internet-connected platform can guarantee absolute security. In the event of a data breach that affects your personal data, fbu77 will notify affected users and relevant authorities within the timeframe required by applicable law and will take immediate steps to contain and remediate the incident.

Your Privacy Rights

As a fbu77 account holder, you have the following rights in relation to the personal data fbu77 holds about you. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Privacy Rights Request". fbu77 will respond to all verified requests within thirty (30) days.

• Right of access: You may request a copy of all personal data fbu77 holds about you, including your account profile, KYC records, transaction history, and gaming activity logs.
• Right to rectification: You may request that fbu77 correct any inaccurate or incomplete personal data held about you. Some fields (such as your registered name and date of birth) may require documentary evidence before they can be amended.
• Right to erasure: You may request that fbu77 delete your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent (for consent-based processing), or where you object to processing on legitimate interest grounds. This right is subject to fbu77's legal retention obligations — for example, AML regulations require us to retain KYC and transaction records for a minimum period regardless of erasure requests.
• Right to restriction: You may request that fbu77 restrict the processing of your personal data in certain circumstances — for example, while a dispute about accuracy is being resolved.
• Right to data portability: You may request a machine-readable copy of the personal data you have provided to fbu77, which you may transfer to another service provider.
• Right to object: You may object to fbu77 processing your data on the basis of legitimate interests, including for marketing communications. Objecting to marketing will result in removal from all fbu77 promotional mailing lists.
• Right to withdraw consent: Where fbu77 processes your data on the basis of your consent (primarily for marketing), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Children's Privacy

The fbu77 platform is strictly intended for adults aged 21 and above. fbu77 does not knowingly collect, store, or process personal data from any individual under the age of 21. If fbu77 identifies or is notified that an account has been registered by a person under 21, the account will be immediately suspended, all KYC and registration data will be securely deleted, and any deposited funds will be returned to the originating payment method following identity confirmation.

If you believe a person under the age of 21 has registered a fbu77 account — including a minor using a parent's or guardian's credentials — please notify fbu77 immediately at [email protected]. fbu77 treats underage gambling as a serious welfare matter and will act on all such reports without delay.

Third-Party Links and Embedded Content

fbu77.io may contain links to third-party websites or embed content from third-party game providers. This Privacy Policy applies solely to data processed by fbu77 in connection with fbu77.io and its associated services. It does not apply to any third-party website or service that you access via a link from fbu77.io.

fbu77 is not responsible for the privacy practices of third-party websites or game studio platforms. We recommend reviewing the privacy policy of any third-party service before providing them with your personal information. The presence of a link on fbu77.io does not constitute an endorsement of the linked party's data handling practices.

Marketing Communications

fbu77 may send you promotional communications including deposit bonus offers, free bet notifications, seasonal campaign updates (for example, BPL promotions, IPL betting offers, Eid special bonuses, and Pohela Boishakh promotions), and platform news — but only where you have explicitly opted in to receive such communications during account registration or via your account settings.

Every marketing email sent by fbu77 includes a clearly visible unsubscribe link. Clicking that link will remove you from all fbu77 promotional mailing lists within three (3) business days. Alternatively, you may opt out at any time by contacting support at [email protected] with the subject line "Marketing Opt-Out".

Opting out of marketing communications does not affect fbu77's ability to send you transactional communications that are necessary for the operation of your account, such as deposit confirmations, withdrawal notifications, KYC requests, account security alerts, and updates to these Terms or this Privacy Policy.

Responsible Gaming Data

fbu77 treats responsible gaming data with a heightened level of sensitivity. Information related to self-exclusion elections, deposit limit settings, cooling-off periods, and player welfare interactions is classified as sensitive account data and is subject to stricter access controls than standard account data.

Responsible gaming data is used exclusively for the following purposes: enforcing the restrictions you have elected; monitoring your account for behavioural indicators of problem gambling; contacting you if our player welfare team identifies a concern; and satisfying regulatory audit obligations. This data is never used for marketing purposes and is never shared with third parties except where required by a regulatory authority.

If you have set a self-exclusion on your fbu77 account, any attempt by you to register a new account or contact fbu77 requesting reinstatement before the exclusion period expires will be declined. fbu77 considers the integrity of self-exclusion to be a welfare obligation that overrides commercial considerations.

Amendments to This Policy

fbu77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform services. Where a material change is made to this Policy, fbu77 will post a prominent notice on fbu77.io and send an email notification to all registered users at their registered email address at least seven (7) days before the change takes effect.

Non-material changes — such as corrections to typographical errors, clarifications that do not alter the substance of any provision, or updates to contact information — may be made without prior notice. The "Effective" date at the top of this Policy will be updated to reflect the date of the most recent revision.

If you object to any amendment to this Privacy Policy, your options are to contact fbu77 at [email protected] to discuss your concerns, or to close your account before the amendment takes effect. Continued use of the fbu77 platform after the effective date of any amendment constitutes acceptance of the revised Policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or fbu77's handling of your personal data, please contact our support team using the details below. fbu77 commits to acknowledging all privacy-related enquiries within two (2) business days and resolving them within thirty (30) days of receipt.

Email (Privacy Enquiries): [email protected] — please use the subject line "Privacy Enquiry" or "Privacy Rights Request" so your message is routed to the correct team.

Postal correspondence: If you prefer to submit a formal privacy rights request in writing, please address your letter to the Data Protection Team, fbu77, and send it to the address provided in your account registration confirmation email.